Frequently asked questions

How long will it take for my order to arrive?

I aim to dispatch each order within 1 week after receiving full, cleared payment. See my Shipping and delivery Information page for more details

What if I change mind once I receive my order?

We all change our minds from time and time so as long as it is within 14 days of receiving your order I will refund you in full (including postage costs) once I am in receipt of the returned goods.

Please return the item back in its original packaging. Please obtain proof of postage. It may take up to 7 working days from your return arriving here to process your refund.

The cost of returning the item back to me is your responsibility and to be borne by you. You have 14 days from date of cancellation to return the lampshade back to me.

Can I request to customise an product?

Of course you can. Contact me via email or the contact form, and I will see if I can accommodate your request.

Can I have a lampshade without the mobile decorations?

Absolutely, just drop me a message either via contact page or by email and we can discuss the price.

Which size lampshade should I go for?

I make three diameter sizes 20cm, 25cm and 30cm. It all depends on the size of the room you wish to hang the lampshade. For larger rooms I would recommend the 30cm diameter.

My order arrived in the post damaged, what should I do?

You wait for your order to arrive and much to your disappointment it is damaged upon arrival. Let me know either via email or contact page and I will work with you to follow up with Royal Mail and I’ll make a claim. In the meanwhile I will get a replacement out to you.

Will your lampshade fit my ceiling pendant fittings?

Every lampshade is supplied with a removable adaptor ring. When the ring is inserted in the lampshade, it is suitable for smaller diameter UK (BC) fittings. When the adaptor ring is removed, the lampshade is then suitable for larger diameter EU (ES) fittings. The lampshades can be made using an American fitting which is different to the UK/EU fitting.

What is the bulb wattage for your lampshade?

The recommended bulb wattage is 60 watts.

What if I have other questions?

If you have a question which you feel isn’t answered from the above, then please contact me via the contact form and I will endeavour to answer your query as soon as possible. Please bear with me as I am also a full time mother to two lovely young boys so I may not be able to respond immediately.